Conditions

 Conditions

Additional costs
As we rent apartments for different owners the price for the final cleaning could vary. The prices for the final cleaning are listed in each apartment. Bed linen and towels are not always present, you will be informed before departure.

Arrival and departure
Upon your arrival the apartment will be available between 4.00 pm and 7.00 pm. Departure is between 8.00 am and 10.00 am. The rental period is usally Saturday to Saturday. It is possible sometimes to book a house with flexible arrival day, especially in the early and later season. Please ask when making your reservation.

Booking fee
For each booking we will charge you a booking fee of 20 euros. Please see Reservations section.  Directly after booking you’ll transfer the total amount for the rental period. You will receive an e-mail to confirm your reservation directly after the amount is received on the given bankaccount.

Cancellation
Travel Insurance is required to be taking out when booking holidays with us. If you should require to cancel your holidays within six weeks of the departure date, you would be liable to pay Countryhome Tuscany 50% of the total holiday cost.

Cleaning service
The property is not cleaned during your stay. Please be aware that the Italian cleaning may be different to the English standard.

Complaints
Countryhome Tuscany mediates in the renting of the accommodation between the owner and yourself. If upon arrival there is a problem this should be reported immediately to the owner, so they can try  to solve or rectify the problem. If this is not resolved within a reasonable period of time and affects your stay, then you should immediately report it to Countryhome Tuscany. We would then  endeavour to provide an adequate solution. Complaints that are not directly are reported, but first after departure from the accommodation, we can no longer resolve .

Deposit
Some owners want to require a security deposit, this is mentioned in advance and must be paid by you upon arrival.

Disabled people
Not all the accommdation is suitable for people with disabilities, please enquire before booking.

Inventory
The houses are fully furnished.                                                                                                                          Crockery                                                                                                                                                             Utensils   Cooking Equipment                                                                                                                Cafeteria (coffee)                                                                                                                                                Bed Linen is provided changed  weekly                                                                                                   Towels are  provided in most houses (check on booking) change weekly                                            Towels for outdoor use are not provided

Landlord
The estate owner is the owner of the accommodation and lets the accommodation to you for the  agreed holiday period and price. Countryhome Tuscany mediates between youself and the estate owner and is authorised to the lease on behalf of the owner. Countryhome Tuscany make annual visits to the accommodation and has frequent contact with the owners.

Liability
Countryhome Tuscany cannot be held responsibly for any damage to luggage, contents or equipment on or at the accommodation, due to you or a third party, or due to natural circumstances. Any costs concerning damage to the inventory or equipment on or at the estate are to be paid by yourself to the owner/landlord.

Number of persons
You are not allowed to occupy the accommodation with more persons than stated. At some accommodation it is possible to place an extra bed or a cot. If required this should be mentioned at the time of booking, so we could enquire for you.

Pets
Pets are not allowed unless prior permission is given, an additional cost would be charged.

Prices
The rental prices are in euros per week per property for the maximum number of people as stated in the description. The prices include the costs of energy, bed linen,  bathroom towels, final cleaning and use of the swimming pool, if present.

Reservations
Bookings can be made by e-mail or telephone. Both e-mail and telephone bookings are binding. Upon receipt of your booking we will send you a confirmation. After confirmation of your booking you will be required to pay  25% of the rental price, plus the booking fee immediately. The rest of the tour cost must be submitted no later than two months before departure. For bookings within two months before departure, you would have to pay the total amount of your holiday at once.

Special requests
If you have any special requests regarding the accommodation and or the services, please  discuss this before the booking and we will try to comply to your wishes.

Tourist taks
A tourist taks was introduced on 1 July 2011. The rate of the tourist tax varies per municipality. This taks will have paid on arrival at the accommodation to the owner/landlord.

Winter holidays
Because on many estates there’s no connection to a natural gas pipeline, the heating is fuelled with LPG. The owner can charge a fee for heating costs, you will be informed before departure.

Your holiday accommodation
Countryhome Tuscany rents traditional houses or apartments in the Tuscan countryside. Therefore you should also be aware that the roads to the estates and houses are mostly smaller local roads, not always paved in all cases. Your stay is in the countryside, you will then also be able to enjoy all the beauties of the countryside. This includes some kinds of neat animals living in the natural environment. It is impossible to always keep out insects.